Quality Management can be defined as an ongoing effort to provide services that meet or exceed customer expectations through a structured, systematic process for creating organizational participation in planning and implementing quality improvements.

At Marlow Navigation we focus our attention on guaranteeing outstanding tailor-made service. We are convinced that customer loyalty can only be obtained by assuring that the services rendered are always to the full satisfaction of our principals.

Marlow Navigation has embraced the concept of quality management and quality assurance rather than viewing it as a necessary evil. We see it as a tool that helps us achieve our aims, namely to satisfy our clients' expectations and to uphold and exceed international standards and requirements.

Over the years we have continued upgrading our quality management system aiming at the top international standards and today we hold the ISO 9001:2000 certification as well as the ISO 14001:2004 which focuses on the protection of the environment both ashore as well as onboard our full management container vessels.

At the moment in an effort to further improve the quality standards upheld by the company the Tanker Management Self Assessment (TMSA) guidelines are being implemented in the company's quality management system.

We at Marlow Navigation are and will remain dedicated to providing our customers with responsive tailor-made solutions, optimum financial returns and quality service by continuing to invest heavily in technical and managerial excellence, in training and continuous upgrading of skills and services!